HONEST PRACTICAL INNOVATIVE ADVICE
Our focus is on delivering value to our customers.
Our culture is collaborative, working hard to achieve for our customers.
Our commitment is to provide quality advice for our customers.
Case Studies
Latest News 
Browns Cafe Review
Date: 29.01.2010
Isle of Wight Financial Plan Review
Date: 29.01.2010
LB Haringey Council optimisation of their leisure service commercial activities.
Date: 29.01.2010
Income Growth - Even in a Recession?
Date: 29.01.2010
Date: 29.01.2010
Isle of Wight Financial Plan Review
Date: 29.01.2010
LB Haringey Council optimisation of their leisure service commercial activities.
Date: 29.01.2010
Income Growth - Even in a Recession?
Date: 29.01.2010
Performance Management/Monitoring
We understand that each client has individual needs and each project its own challenges. As such, we will work with you to anticipate your needs and the expectations of your customers and stakeholders. By reviewing your business we can help you achieve key performance results aligned to the delivery of your service to customers and stakeholders. We will develop performance monitoring systems with you and undertake monitoring to capture data which assesses performance in delivering service to your clients.
Procurement of services
We have developed a unique, robust and compliant procurement process. Our outcome based process incorporates marketing the opportunity, tender documentation production and award of contract. Our tender documentation is designed to lead seamlessly into the performance mangement of the contract post award of contract.
We have developed an individual performance management tool which can be used to measure, evaluate and improve the contractor's performance.
Strategic review
We will work with you to review your corporate objectives and how they are aligned to operational delivery. This may initiate a business review and implemention of organisational change.
Business case development
Through market research and consultation with you, we develop an understanding of the need for a service and the resources required for delivery. Service priorities are reviewed and delivery options assessed. A robust business case for the service is developed.
Financial Planning/Modelling
We will undertake detailed business/financial planning for your new and existing businesses. We independently review existing plans or develop new ones.
Income and participation growth
Using our extensive industry knowledge, experience and assocaite network, we review past income and participation data and develop plans to improve future performance.
To improve customer relationship management, we advise on customer tracking and loyalty scheme technology, using smart cards and other RFID capable objects.